Shipping Policy

Last updated: October 1, 2026

This Shipping Policy explains how Xinruisheng New Materials Co., Ltd. handles delivery for artificial plant walls, artificial turf, privacy fence products, greenery components and custom project orders. The quotation, proforma invoice or sales contract for a specific order takes priority if it contains different terms.

1. Order confirmation and lead time

Production and dispatch schedules depend on the selected product, quantity, customization, packaging and current production capacity. We confirm the estimated lead time in writing after product specifications and payment terms are agreed. Lead times begin after required deposits, drawings, samples and artwork approvals are received.

2. Shipping methods

Orders may be shipped by sea freight, air freight, rail, road transport or international courier. The available method depends on shipment size, destination, schedule and buyer requirements. Freight charges and the agreed Incoterm will be shown in the quotation or order documents.

3. Delivery estimates

Transit times are estimates supplied by carriers and freight partners. Customs inspections, port congestion, weather, public holidays, destination handling and other events outside our control may change the arrival date. We will provide available tracking or shipping documents and assist with reasonable logistics inquiries.

4. Customs, duties and taxes

Import duties, taxes, customs clearance charges and destination fees are the buyer’s responsibility unless the agreed Incoterm states otherwise. Buyers should confirm local import requirements before placing an order and provide accurate consignee and customs information.

5. Packaging and inspection

Products are packed for the agreed transport method using standard export packaging or project specific packaging where confirmed. Buyers may request packaging details before shipment. Product quantities and visible packaging condition should be checked promptly after delivery.

6. Damage, shortage or delivery issue

If cartons arrive damaged, record the condition on the carrier’s delivery receipt and take clear photographs before unpacking. Notify us in writing within 7 calendar days of delivery with the order number, affected quantity, carton labels and supporting images. We will review the evidence and coordinate the appropriate next step under the order terms.